At Citizens Advice, I work as a software developer specializing in Ruby on Rails, where I help the core team manage millions of clients and cases. Our primary focus is ensuring the scalability and efficiency of the systems that powered advice and case management.
We build and maintain the core application that streamlines case tracking, client data management, and reporting, ensuring that our solutions can handle the high volume of users across the country.
Optimizing database queries, designing robust API integrations, and maintaining security are essential to ensure that the platform remains reliable for advisors and users alike.
By automating parts of the case management process and improving data handling, we enable the organization to better serve the public while scaling to meet increased demand for services.
