At Citizens Advice, I worked as a software developer specialising in Ruby on Rails, where I help the core team manage millions of clients and cases. I maintained the core application that streamlines case tracking, client data management, and reporting, ensuring that our solutions could handle the high volume of users across the country.
By automating parts of the case management process and improving data handling, we enabled the organisation to better serve the public while scaling to meet increased demand for the service.
